Combining face-to-face and digital interactions.
The concept of remote work may seem like old news to some, but for the insurance sector, which has been slower to adapt to change, adapting to a remote model was a monumental undertaking.
For the majority of the audience, #TINtech London was the first f2f event in a couple of years. For me, Ive spent many years communicating from behind my screen (nothing to do with the pandemic, I may add. Im just an introvert whose day job didnt require me to actually meet with real humans in the flesh), so this was my first in-person event for several years.
The shift to online and remote working in the broking industry has been phenomenal. Now is the time for brokers to future-proof their operations and turn the new normal into business as usual to lay the foundations for the future of broking. From our research, heres the view from brokers on plans for digital transformation and business change in 2021 and beyond.
The UK broking industry sees remote working as both a challenge and an opportunity. In this article, we examine what brokers have to say on the topic and what this means for the future of broking.