The new insurance normal means organizations must adapt to new customer expectations but also enable employees to work remotely. But in our industry, there is a tendency to follow legacy as-is operational processes rather than think about new ways to cater to a digital customer journey, expand distribution channels, enhance relationships, and optimize the value proposition and profitability. Legacy thinking is driving decisions rather than customer needs.
The need for brokers to be able to work anywhere, anytime has never been more acute than now. Brokers without this capability over the last few months have no doubt learned the hard way about the downsides of sticking with aged legacy systems.
This article was first published in Agency Nation on March 20, 2020: https://www.agencynation.com/five-essentials-for-becoming-an-agent-of-the-future/
This article was first published in Agency Nation on February 19, 2020: https://www.agencynation.com/three-disruptors-one-solution-why-tech-will-carry-agents-into-the-future/
From contingency Brexit plans, to the emergence ofnon insurance players, 2019 has been another disruptive and exciting year for the insurance industry. Here, the Novidea team takes a look back over the last 12 months to share their key takeaways.
Brokers are missing out on operational efficiency, the ability to base business decisions on fact, visibility and transparency across the entire business, and antiquated technology is not making it any easier.