The people, process, and systems framework for successful organizational transformation has been around since the 60s. Its a well-studied idea that those are the three key elements needed for a business or organization to embrace change and thrive. But sometimes, something unexpected gets thrown into the transformation mix. For the insurance industry, that something was COVID-19, which has forced full-throttle change in how we work and erased long-held assumptions about remote operation, the need for paper, and retaining legacy systems.
Continue reading “Opinion: The pandemic just debunked some big myths about our industry”