Salesforce Delivery manager

Israel · Full-time · Management

About The Position

Novidea is an insurance technology company solving the toughest challenges faced by insurance distribution businesses. Our innovative, data-driven insurance software platform allows our customers to manage the entire policy lifecycle across all lines of business, using data to inform every business decision, cross-sell and up-sell. Novidea delivers a 360-degree business view, and a powerful competitive advantage.

We are looking for a Salesforce Delivery manager who is passionate about building products that customers love!

What’s the job:

As a Salesforce Delivery manager in Novidea, you will be responsible for:

  • Managing and leading the implementation and development teams
  • Take active part in customer management and all delivery process 

What you’ll do:

  • Conduct capacity plans and utilize teams’ productivity and efficiency
  • Provide guidance, mentorship, and coaching to team members, fostering their professional development
  • Analyze and suggest Salesforce solution approach to business requirements
  • Identify the development needs of the delivery team members and provide appropriate training and resources to enhance their skills and knowledge
  • Encourage continuous learning and stay updated on Salesforce platform updates, new features, and best practices
  • Take ownership of the products and deliverables produced by the Salesforce delivery team
  • Collaborate with stakeholders, business analysts, and project managers to define project requirements and ensure successful delivery
  • Maintain a high level of technical knowledge in Salesforce and related technologies
  • Participate in project steering committees and ceremonies to represent the teams and region
  • Encourage continuous learning and stay updated on Salesforce platform updates, new features, best practices and Novidea products and roadmap
  • Take ownership of the products and deliverables produced by the Salesforce delivery team for both Novidea product implementation and local build

What you bring (experience):

  • Managing at least 2 teams of at least 5 people each (for no less than 2 years)
  • Salesforce Implementation or development Team management (big advantage)
  • Salesforce project management (2 years minimum, big advantage)
  • Agile project management and the breaking down of projects into manageable technical tasks.
  • Sharing accurate and insightful updates with the team and/or management regarding progress and challenges.
  • Excellent interpersonal skills
  • Exceptional level of spoken and written English, high level of spoken Hebrew.
  • A strong commitment to excellent customer service.
  • Very high attention to detail and ability to identify bugs or flaws.
  • A creative, collaborative team player who enjoys a fast-paced agile work environment.
  • Present or past time significant hands-on experience with designing/building declarative and/or Apex-driven solutions.
  • System integration knowledge

Bonus points:

  • Proven track record with the following Salesforce tools: Automation Tools , Salesforce Experience Cloud.
  • Insurance vertical knowledge (big advantage)

Life at Novidea 

We hire people, not just skills. We encourage you to apply if you think this role is a great fit for you, even if you don’t meet 100% of the requirements.

Novidea is an equal opportunity employer. We believe that diversity is integral to our success, and we are proud and committed to providing equal opportunity employment to all individuals regardless of race, colour, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law.

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